Your finish, protected over time
Learn what our quality warranty covers and how to care for your powder coated finish to keep it in optimal condition.
Warranty and care at a glance
WARRANTY POLICY
Our powder coating work is backed by a quality warranty covering eligible application and adhesion defects under normal use. Physical damage, misuse, harsh chemicals and lack of maintenance are not covered.
Learn MoreCARE & MAINTENANCE
Keep your powder coated finish looking its best with regular cleaning using mild soap, water and a soft cloth. Avoid solvents, abrasives and aggressive pressure washing.
Learn MoreOur commitment to the quality of every finish
At M&M Powder Coating, we work on every project following preparation, application, curing and inspection processes designed to deliver a uniform, resistant and long-lasting finish. Our warranty backs the quality of the work performed under normal use conditions and provided the product receives proper care and maintenance. The durability of powder coating may vary depending on the type of metal, location of the piece, environmental exposure, use and the specific conditions of each project.
Request a QuoteWhat does our warranty cover?
Provided the project meets the established warranty conditions, coverage may include:
Adhesion issues
Abnormal peeling or flaking of the coating attributable to the application process.
Blistering or lifting
Premature separation of the coating when demonstrably caused by the process performed by M&M Powder Coating.
Application or curing defects
Defects directly attributable to the service performed.
Premature fading
Only when covered by the powder coating system used, the manufacturer specifications and the exposure conditions agreed for the project.
Visible finish defects
Originated during the powder coating process and not corresponding to pre-existing imperfections of the material or substrate.
Warranty scope
Applies exclusively to the work performed by M&M Powder Coating and does not automatically imply replacement of the piece, structure, component or product on which the coating was applied.
What does the warranty NOT cover?
The warranty does not cover damage occurring after delivery that is not attributable to the powder coating process, including:
Physical damage
Blows, impacts, dents or mechanical damage.
Improper use
Scratches, cuts, perforations or wear caused by improper use.
Installation and transportation
Damage caused during installation, assembly, transportation or handling by third parties.
Harsh chemicals
Exposure to acids, solvents, acetone, thinner, corrosive products or other aggressive chemicals.
Abrasive materials
Use of metallic brushes, abrasive fibers, sandpaper or any material that damages the surface.
Lack of maintenance
Lack of periodic cleaning or maintenance.
Post-application modifications
Damage resulting from modifications, welding, cutting, drilling or repairs performed after powder coating.
Subsequent corrosion
Corrosion originating in areas where the coating has been subsequently damaged or removed.
Conditions beyond design limits
Damage related to environmental or chemical conditions beyond those for which the system used was designed.
Pre-existing conditions
Problems caused by pre-existing defects, corrosion, contamination or material conditions that cannot be corrected through the contracted process.
Natural wear
Natural wear associated with use and the passage of time.
Warranty duration
The warranty will have a duration of: [INSERT: ___ years / months from the date of delivery or invoice]. Duration may vary depending on the following factors:
Confirm warranty conditionsHow to validate a warranty claim?
To request an evaluation, the client must provide the following information. M&M Powder Coating will evaluate the case to determine whether the observed condition is related to the process originally performed.
Invoice or work order
Invoice number or project work order.
Date of service
Approximate date the service was performed.
Photos of the affected area
Clear images of the area where the issue is observed.
Description of the problem
Brief explanation of the detected condition.
Location, use and exposure
Information about the conditions of the place where the piece is located.
Conditions to preserve the warranty
Do not alter the affected area
Do not repair, sand, repaint or alter the affected area before inspection, as this may prevent determining the cause of the problem.
Important condition
To preserve the warranty, the client must follow the cleaning, care and maintenance recommendations provided by M&M Powder Coating.
How to care for your Powder Coating finish
Powder coating is a finishing system recognized for its resistance and durability. However, like any surface exposed to the environment, it requires periodic cleaning and maintenance to preserve its appearance and help extend its useful life.
Contaminant buildup
Dust, salt, pollution, organic residues and other substances can progressively affect the surface if left for extended periods.
Periodic maintenance
Regular cleaning helps preserve the appearance and lifespan of the finish.
Warranty preservation
Proper maintenance also helps preserve the applicable warranty conditions.
Recommended cleaning step by step
For routine cleaning of your powder coated finish:
Remove surface dust
Carefully remove dust, leaves or loose debris before starting the cleaning.
Use warm or clean water
Moisten the surface to help loosen accumulated dirt.
Use mild soap
Mix a small amount of pH-neutral soap or detergent with water.
Clean with a soft cloth
Use a microfiber cloth, soft sponge or non-abrasive material.
Clean without excessive pressure
Gently wipe the cloth across the surface, paying special attention to areas where dirt accumulates.
Rinse thoroughly
Remove all soap residue using clean water.
Dry the surface
When possible, use a clean, soft microfiber to avoid water marks and mineral buildup.
What you should NEVER use
To protect the finish, avoid solvents, harsh chemicals, abrasive materials and tools that scratch. You should also avoid placing the nozzle of a pressure washer or pressure cleaner too close to the coating: concentrated pressure, especially on edges, joints or previously damaged areas, can affect the finish. When pressure washing is used, it should be done at a safe distance and with moderate pressure, avoiding directing the jet directly at damaged edges or vulnerable areas.
Consult about a productHow often should it be cleaned?
As a general reference. Frequency should be adapted to the actual conditions of the location where the piece is installed or used.
Indoors
Clean when visible accumulation of dust or dirt appears.
Outdoors under normal conditions
Approximately every 3 months.
Coastal areas or high salt exposure
Considerably more frequent cleaning is recommended.
Industrial areas or high pollution
Increase frequency according to exposure level.
After accidental contact with contaminants
Bird droppings, chemicals or other substances: clean as soon as possible.
Inspect the surface during cleaning
During cleaning we recommend inspecting the surface. If you observe any of these conditions, do not ignore the affected area: contact M&M Powder Coating to determine whether repair or evaluation is recommended before the damage can spread.
Impacts
Dents or impacts that may have compromised the coating.
Deep scratches
Scratches that go beyond the surface of the finish.
Exposed metal
Areas where the substrate becomes visible.
Localized peeling
Separation of the coating in specific areas.
Signs of corrosion
Rust or corrosion on or under the finish.
Installation or use damage
Deterioration originated after project delivery.
Simple rule to maintain your finish
Clean water + mild soap + soft cloth + periodic maintenance. Avoiding aggressive products and promptly addressing any physical damage will help preserve the appearance, protection and performance of the powder coating for longer.
We are here to help
Send us your inquiry about warranty coverage, recommended maintenance or the condition of your finish. Our team will evaluate your case and guide you through the next steps.
Request a Free Quote
Describe your inquiry or the condition of your finish and our team will review your case.